Privacy Policy

1. Scope and Application

This policy applies to personal and personal health information collected through our websitehttps://www.trusttherapy.ca, including our contact and intake forms, and the Relationship Clinic pages hosted on it.

By submitting your information through our site, you consent to the collection, use, and disclosure of your information as described in this policy.

2. Information We Collect

• First Name
• Last Name
• Email Address
• Phone Number
• General nature of your inquiry (optional)

In certain cases, this information may be considered personal health information (PHI) under PHIPA, particularly when it relates to therapy requests or potential care needs.

3. Purposes of Collection

We collect this information to:

• Respond to inquiries and match clients with appropriate services
• Schedule appointments and follow up on client requests
• Maintain internal client intake records
• Add individuals to our secure client database
• Comply with legal or professional obligations (PHIPA & PIPEDA)

We do not collect information for advertising, marketing, resale, or any purpose beyond those stated here.

We will only disclose your information:
• With your consent
• As required or permitted by law (e.g., police investigation, court order, or imminent risk situation)

4. Consent

By submitting your information to us, you provide express or implied consent for us to collect, use, and store that information for the purposes listed above.

You may withdraw your consent at any time, subject to legal and contractual restrictions. To do so, contact us using the information below.

5. Safeguarding Your Information

We take reasonable administrative, technical, and physical safeguards to protect your information:

• Encrypted form submissions
• Restricted access to client databases
• Secure storage methods
• Confidentiality protocols consistent with psychotherapy practice

6. Retention and Destruction

We retain personal and health information only as long as necessary to fulfill the purposes for which it was collected and as required by law. When no longer needed, information is securely deleted or destroyed in accordance with regulated retention timelines for health records in Ontario.

7. Your Rights (PIPEDA & PHIPA)

• Request access to your personal information
• Request corrections to your information
• Withdraw consent to collection or use (with some exceptions)
• File a complaint with the Office of the Privacy Commissioner of Canada or the Information and Privacy Commissioner of Ontario

To exercise these rights, please contact us directly.

8. Contact Information

If you have any questions or concerns about this Privacy Policy, contact us:

9. Changes to This Policy

We may update this Privacy Policy from time to time to reflect legal or operational changes. Any updates will be posted on this page with the revised date.